Question 1

How long does migration take?

Accepted Answer

Timing depends on the source files, fields, and data quality. Review a sample import with support, agree which records can be transferred, and verify the results before switching your daily workflow.

Question 2

How is patient data handled?

Accepted Answer

Dentiva uses role-based access, clinic data separation, and provider-managed encryption. Our Privacy Policy explains hosting, service providers, retention, and support access. Your clinic remains responsible for consent, appropriate access, and its legal obligations.

Question 3

Can I upgrade or downgrade later?

Accepted Answer

Yes, from Settings > Subscription. An upgrade starts right away and is charged in full; unused days on the current plan are not credited. A downgrade or monthly/yearly billing switch starts when the paid period ends.

Question 4

What is your cancellation and refund policy?

Accepted Answer

If Dentiva has not made your clinic's administration measurably easier within 30 days of your first subscription payment, email support@dentiva.in within those 30 days to request a refund of that payment. WhatsApp credit top-ups are excluded. Turning off autopay keeps access through the paid term. See the Terms of Service for details.

Question 5

How does support work?

Accepted Answer

Contact support@dentiva.in or use the support options shown in your account. Explain the affected workflow and include any relevant error message. Support access and priority depend on your plan; response times depend on the issue and support availability.

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